I really need you to add feature xyz...

We love to create value for our customers and we would love to create every requested feature. However, there's always a balance that has to be struck between the development hours we have to allocate and the number of features we have already assigned to our internal road-map.

That being said, if you have an idea, please forward it along. If we feel that the feature would provide sufficient value across all our customers or we keep hearing about it then we'll throw it on the road-map.